The New York office of Willkie Farr & Gallagher LLP is looking for a Learning & Technology Adoption Specialist to support the broader Learning and Technology Adoption team. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries.

The Learning & Technology Adoption Specialist will be a member of the Learning and  Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required.

At Willkie, we believe great people are the key to our success. As such, we are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

• Core Technology Training & Onboarding
  • Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
  • Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
  • Support firmwide training initiatives related to new software rollouts or major upgrades
• Personalized Coaching & Office Hours

• Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help

• Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
• Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms

• Just-in-Time Learning & Content Development

• Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
• Maintain and enhance the firm’s internal learning resource library
• Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools

• Needs Analysis & Collaboration

• Track training trends and feedback to proactively identify skills gaps or emerging needs
• Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
• Share observations and user feedback with internal product and engineering teams

• AI & Innovation Enablement

• Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
• Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
• Stay current on AI developments and recommend relevant training opportunities or adjustments

• Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
• 4+ years in a legal or professional services training or support role
• Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
• Demonstrated ability to teach technology concepts in an approachable, confidence-building manner
• Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
• Strong written and verbal communication skills
• Highly organized and able to manage competing training priorities across teams and offices
• Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferred
• Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
• Background in adult learning, instructional design, or tech coaching is preferred

• Ability to sit at a desk most of the working day and walk short distances.
• Needs manual dexterity, speed and accuracy in handling office equipment.
• Ability to work efficiently and accurately in an atmosphere of frequent interruption.
• Ability to work in close proximity to other individuals.
• Ability to carry light objects, e.g., files, small objects and supplies a short distance.

• Exempt

The salary range for this role represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location. Willkie offers a comprehensive suite of benefit programs to all eligible employees. A summary of available benefits can be found here in the Career section of the Firm’s website.

Willkie Farr & Gallagher is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.

Pursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.